Terms & Conditions

Terms and Conditions of Central Connecticut Behavioral Health (CCBH)

Central Connecticut Behavioral Health (CCBH) is a behavioral health provider offering friendly and professional services to adults and children. We encounter depressed, anxious, traumatic, and stressed individuals, among other emotional issues. The mission behind our work is to help every single one of us feel secure, listened to, and well-supported.

At Central Connecticut Behavioral Health (CCBH), we offer both face-to-face and telehealth, depending on your preferences. We have qualified therapists with tried and tested treatment options that help direct you to improved mental and emotional health.

Our Core Terms and Conditions You Need to Know

  1. Patient Information

We ask each patient to update and share all their personal and medical data. These are your name, personal phone number, emergency contacts, past and present illnesses, prescription medications, and past diagnoses. Communication of the appropriate information aids in providing safe, right, and customized care. Incorrect information or missing details may also affect your treatment, scheduling an appointment, or billing. We obtain your personal information to use it for your care and internal clinical use. Your information is treated with respect and confidentiality.

  1. Appointments & Cancellations

All patients are requested to book appointments beforehand. You may schedule an appointment via phone, in person, or through our secure website. We know that sometimes emergencies can take place, but we ask for at least 24 hours’ notice for any cancellation or rescheduling of an appointment. Otherwise, there is a fee for no-show or late cancellation.

  1. Privacy & Confidentiality

We acknowledge your right to privacy and comply with all HIPAA regulations to ensure that your health information is kept confidential and secure. Your files are locked away securely and can only be viewed by the eligible exorcists taking care of you. We never disclose your personal information to anyone without your written consent, except in the event of legal claims or when there is a danger of harm.

  1. Payments & Insurance

We accept most major insurance plans and offer simplified billing arrangements. Any co-pay or deductibles, and fees that your insurance has not covered, will be your responsibility to pay. Such payments are normally made when you visit. Do not forget to cover the steps of your insurance needs that may require approvals or referrals, so be sure to do so before your visit. Future visits may be halted or even constrained by unpaid balances. Questions about a bill or assistance with payment are welcome; ask. We will go out of our way to clarify the charges, or we may establish a payment option.

  1. Conduct & Safety

We provide a calm, innocuous, and well-mannered atmosphere for everyone. We expect respect and courtesy for our staff and providers from every patient. The language or actions that are impolite, intimidating, or hurtful are not suitable. We can terminate the call or even the services if we believe that our safety is not being met. Our clinic must be calm and attractive to everyone. We can achieve that with your cooperation.

  1. Policy Updates

We can adjust our policies periodically to conform to new laws or provide improved services. As we update them, we will either update them on our site or notify you during a planning visit. By joining our services, you agree to our latest terms. You must ensure that you are aware of such updates.

Additional Notes:

  • Our mission is to deliver safe, respectful, and supportive mental health services to all clients.
  • Telehealth visits are subject to the same regulations as office visits, including privacy and payment requirements.
  • Minors should not be treated unless a parent or guardian signs a written consent form.
  • Some treatments may require a reference or insurance before beginning treatment.
  • The development lies between frequent presence, interactions, and being involved.
  • Personal information is not disclosed without your consent unless required by law.
  • Rude, threatening, or unsafe action can lead to the denial or dismissal of service.